LaundryAssistants Service Policy

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At LaundryAssistants, we take pride in delivering clean, fresh laundry with professional care and reliable service. The following policies help ensure quality, fairness, and transparency for all customers.

 

Pricing & Minimum Order

 

LaundryAssistants charges $2.00 per pound for wash, dry, and fold services.

 

Residential customers have 3 service options:

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• $2.00 per pound: Essential Clean

• $2.25 per pound: Full Refresh

• $2.50 per pound: Premium Service

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The minimum service order is $35.

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Additional services and upgrades may include:

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• Fabric Softener Add-On

• Delicate/Special Care Wash

• Express Turnaround Options

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Prices for add-ons and upgrades will be displayed during booking.

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Turnaround Times

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Standard turnaround time is 48 hours from pick up. 

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Optional expedited services may be available:

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• Next-Day Delivery - Additional $5 per order

• Same-Day Delivery - Additional $10 per order

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During promotional periods, expedited delivery may be offered at no charge and subject to availability. Same-day orders must be received before 12pm and will be delivered by 8pm. Next-day orders will be delivered 24 hours from pickup time.

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Washing Process

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LaundryAssistants washes all garments in cold water by default unless the customer requests otherwise.

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Cold water washing helps:

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• Preserve colors

• Protect fabrics

• Reduce shrinkage

• Support eco-friendly energy savings

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Customers may request alternative washing preferences when placing an order.

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Detergent Preferences

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Customers may select their preferred detergent option during booking.

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Options may include:

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• Standard Premium Detergent

• Hypoallergenic Detergent

• Eco-Friendly Detergent

• Customer may provide their own detergent

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LaundryAssistants will make every effort to honor all detergent preferences. 

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Laundry Weight & Billing

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LaundryAssistants will weigh all laundry at pickup and after washing and drying to determine the final weight. 

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This ensures all laundry picked up is delivered and accurate pricing based on the clean, finished laundry weight.

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Specialty/Bulky Items

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Specialty or bulky items such as comforters, blankets, mattress covers, and large linens may incur additional processing fees due to machine capacity and drying time requirements.

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Stains

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LaundryAssistants does not guarantee stain removal.

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While we use professional laundering techniques, some stains may be permanent or require specialized treatment.

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Delicate Items

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Customers are responsible for identifying items that require special care or delicate washing.

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LaundryAssistants is not responsible for damage to items that are not labeled or identified as delicate.

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Lost or Damaged Items

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We handle every order with care and weigh all laundry at pickup and again at delivery to ensure what we pickup is what we are delivering. LaundryAssistants' liability for lost or damaged items is limited to 10 times the service charge for the affected item. 

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Claims must be submitted within 48 hours of delivery.

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Heavily Soiled Items Policy

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LaundryAssistants is designed for everyday wear, household laundry, and standard use items. 

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We do not accept laundry that is excessively soiled or poses a health or safety risk. This includes, but is not limited to:

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• Items heavily contaminated with bodily fluids (blood, urine, feces)

• Mold-affected items

• Pest-infested items

• Items with strong chemical, fuel, or hazardous odors

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If such items are identified at pickup or during inspection, we reserve the right to:

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• Decline service for those items, or

• Apply an additional cleaning fee if the items can be safely processed

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Customers will be notified before any additional charges are applied.

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Unattended Pickup & Delivery

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Customers may authorize unattended pickup or delivery. 

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LaundryAssistants is not responsible for items lost, stolen, or damaged after delivery when items are left unattended. 

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Dry Cleaning 

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LaundryAssistants may coordinate outsourced dry cleaning services through trusted partners.

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Turnaround times for dry cleaning may vary depending on the partner cleaner. 

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Payment Terms

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Payment is required at the time of booking or prior to delivery.

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LaundryAssistants accepts secure online payments through approved payment providers.

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Service Area

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LaundryAssistants curently serves customers within 15 miles of Springfield, Massachusetts. 

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Orders outside the service area may be declined or subject to additional fees. 

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Policy Updates

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LaundryAssistants reserves the right to update this policy at any time to improve service quality and transparency.